Selecting "Customer Satisfying" People

Can you effectively select only the top 10% of highly motivated producers?

Yes! The executives and managers who hire winners become winners themselves. These executives and managers are in demand by organizations everywhere. This is because “customer satisfying” managers and staff members are the key to gaining and maintaining loyal customers. Why?

• Satisfied external and internal “customers” will tell at least five people. 
• Nine of ten will remain loyal and return if a serious problem is resolved on the spot ... seven of ten will return if the problem is eventually resolved effectively.
• A typical organization hears from only 4% of its dissatisfied customers. Ninety-six percent simply go elsewhere; Ninety-one percent never come back. 
• Each dissatisfied customer tells 8-10 people; one in five tells 20. 
• People impact a customer's satisfaction based on their natural motivations. 

You will learn how to ...

• Determine the content needed to design ProActive Interview questions. 
• Use interview teams and a consensus process to select the best candidate. 
• Design motivational ads that will attract the best “customer satisfying” people. 
• Use ProActive Interview strategies that will lead candidates to tell whether or not they actually possess the character, competence and natural motivation necessary to do quality work and satisfy customers. 
• Assess, with 97% accuracy, ten motivational traits that determine the probability of a person successfully performing and satisfying customers like the staff members who are your top 10% producers. You'll be able to do this before you hire the person.

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