Can your attitudes and actions weaken a staff member's performance?

Yes! You can get more done when you stop reacting to your staff members who are less than top performers. You can examine how you may be part of the problem and how you can be part of the solution to improve unsatisfactory performance. Consequently, you will achieve your goals and get results through others more quickly and easily.

Research has identified 30 things you might do as a leader to either promote or thwart the highest expression of character and competency from any given staff member. When you understand how you feel and think about each staff member, you will then have the power to modify your behavior toward them. You will be able to know if your behavior is reinforcing the results you want and can change it if it isn't.

You will learn how to ...

• Use five proven Response Strategies, five proven Feedback Strategies, and five proven Personal Regard Strategies that will help low achieving staff members express their highest levels of character and competence.
• Recognize your verbal and nonverbal behaviors that thwart building the trust and rapport needed to get maximum competence from each staff member.
• Enhance self-image factors that influence a staff member's performance.
• Collaborate with staff members to set performance improvement goals and benchmarks.
• Initiate one-on-one and team coaching strategies to promote collaborative performance improvement.