Defeating Defensiveness

Can you work around and positively guide defensive staff members? 

No! You can only work through the problems by reducing the intensity and frequency of these peoples negative influences! When you do this, you will avoid stressful aggravation and redirect peoples’ wasted time toward productive tasks. An exciting by-product of your effort will be a work team that experiences higher productivity and more pleasure and fun working together. When you apply the key ProActive Communication tools, you will prevent and/or stop attack and defend scenarios from occurring between yourself and others and reduce defensiveness and resistance in others. 

You will learn how to ...

• Apply specific tools to neutralize others’ defensive behaviors, “knee-jerk” reactions and inaccurate perceptions.
• Minimize the destructive cost of defensiveness to communication, productivity, physical and emotional energy, and goal achievement. 
• Recognize and understand key behaviors that indicate defensiveness as well as underlying feelings of vulnerability and loss of control. 
• Apply a four-step, ProActive Communication method for reducing defensiveness in yourself and others.
• Share with staff members how defensiveness and stress are related to degenerative diseases that will impact their mental, physical and emotional well-being. 

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