Can you get exemplary integrity and performance from your staff?

Yes! A high integrity staff, maximum goal achievement and healthy cost controls and profit margins are a direct result of relevant and regularly reviewed character and performance standards. It is people of high character, competence and commitment who think, say and do the right things to enable organizations, small and large, to achieve top-class results.

You will learn how to:

• Develop clear statements of performance standards that have a demonstrated relationship to your organization's values and goals to be achieved.
• Use the ProActive Interview processes to select competent and motivated staff members.
• Establish a department PACT (Personal Accountability and Commitment Team) process as part of all regular meeting agendas.
• Use a ProActive Super Vision process to observe and record staff member behaviors that either help or block the achievement of organization goals.
• Conduct a ProActive Coaching conference to help staff members strengthen their performance.
• Honor the legal requirements of "due diligence, due care and due regard" as related to progressive discipline and successful dismissal.
• Maintain legally sufficient documentation (memos, observation reports, coaching session reports and formal evaluations).