Mission and Intentional Business Integrity Enhancement Process

Dr. Mac's mission in helping you and your company achieve optimum excellence is to:

• Help you and your staff members enhance the operations of your company so that it is optimally profitable, stable and long-lived.
• Help you avoid costly mistakes and make more profitable decisions.
• Help you and your staff members gain and maintain maximum physical, emotional, time and financial reserves.
• Help you and your staff members discover your real attitudinal, skills and knowledge improvement needs.
• Help you address and satisfy the skill needs of your people who carry out the functions of leadership, management, marketing, sales, and customer service within your organization.
• Provide you and your staff with custom tailored, cost and time-efficient advisement, consulting, coaching, facilitation, and training services.
• Provide you with timely follow-through coaching to help you and your staff members master and apply newly learned skills and attitudes.

Dr. Mac specializes in serving Christian and other integrity-driven company leaders. As his client, he will "partner" with you in helping the people in your organization grow your company in a balanced, stable, profitable, and high-integrity way. He will help you align, streamline, and strengthen your people's abilities to carry out critical operating functions so as to contribute more effectively to your organization's credibility, stability, longevity and profitability.

Dr. Mac's competitively priced, custom tailored, and flexibly scheduled services are delivered after he, together with you, collaboratively assesses your organization's real needs and problems as against symptoms. This is accomplished within the time and budget parameters you establish... after he has reviewed and thought through with you the concepts and strategies within his Intentional Business Integrity Enhancement Process that he sees as relevant to you and your business..

Dr. Mac's  Intentional Business Integrity Enhancement Process

• Intentional: Determining to take an action to achieve a result - and then taking it!

• Business: One’s occupation, profession, trade or enterprise.

• Integrity: The sound and unimpaired condition needed to perform well - morally and competently!

The Intentional Business Integrity Enhancement Process is a conceptual framework for helping you increase the profitability, stability and longevity of your company. It is intended to help you conceptualize an integrated approach to building and running your organization instead of allowing your company to run you and burn you out!  When you become one of my clients, we'll focus together on helping you make more productive decisions for gaining and maintaining "strong triangle" managers and staff members. You need and deserve to have people of high character, competence and commitment who possess in their hearts an attitude of community, or team player effectiveness. These are the people who help you excellently run your company and achieve more profitable business results.

Such people need to be the individual "triangles" making up the "operational dome" under which the operating functions and tasks carried out can be achieved in a free-flow fashion. It is stellar people who contribute to the successful achievement of your company's vital vision, governing operating values, mission, and goals more quickly, easily and profitably.

Because of the critically interdependent nature of the relationships between the people helping to run your company, weak “dome triangles”, whether managers or staff members, always take up time and money when they are required to be "fixed". They cause parts of your company's operations to have to be “shored up” with symbolic "walls, girders, columns and constraints" to keep your company's dome from collapsing. That’s why it is an investment to hire only the top 10% customer-satisfying performers of high character, competence, commitment, and team-player effectiveness.  Also to develop and expect existing staff members to perform excellently. 

The symbolic “walls, girders, columns and constraints” that need to be put in place to shore up poor performing people are costly in terms of lost time and poorly used financial reserves. These people thwart the motivation of staff members and restrict your team from operating in an easy-flowing work arena.  By offering your staff what they need to develop productivity-enhancing attitudes, skills and knowledge, you can help them avoid and remove these “walls, girders, columns and constraints”. The result is your people will more consistently avoid making costly mistakes and make more profitable decisions.

I have identified the "construction elements" of an easy-to-understand, and simple-to-apply, Intentional Business Integrity Enhancement Process.  The process can be initiated by business owners and top management teams to assess and strengthening thirteen vital functions needed in any type or size of company. Managers and staff members in any size enterprise can learn, master and apply the attitudes, skills and knowledge needed to strengthen these functions and build a company operating dome that supports optimum collaboration and productivity in the work setting and long-term stability and profitability for their company.  

The following "bakers dozen" of the Intentional Business Integrity Enhancement Process "construction elements" depend on having stellar people on board to help build them into your company's operations.

Leadership – We believe everyone in your company is a leader. We recognize that there are positional leadership positions with titles related to the roles individuals are assigned within your company.  We also recognize that there are functional leadership actions people take that cause others to think, say or do the right or wrong things.  Everyone on your company team needs feedback and help in realizing that they are in fact leading others all the time. They are either consciously or unconsciously inspiring and leading others toward exhibiting right or wrong thinking, talk and actions through their own interactions with them.  The key is to keep everyone focused on doing the right things right as they collaborate with one another to effectively carry on the business of the company that employs them.

Encouraging and empowering everyone in your company to be a highly functional leader in their own work sphere of influence is a critical investment in your people. Managers and staff who are expected by their organizations to diligently and continuously work toward mastering the knowledge, skills and attitudes of a functional, proactive leader will lead others more effectively and productively.  Managers and staff members who think and act functionally regarding leadership responsibilities are able to significantly influence one another toward thinking, saying and doing the right things to achieve their company’s vital vision, governing operating values, mission and goals.  They are worth gold!

Managerial –  Facilitate the development of everyone’s managerial skills of organizing, forecasting, planning, directing, decision-making and problem solving.  A staff development program needs to be designed to help managers and staff members achieve skill mastery and application in the work setting.  This program needs to be based on an assessment of "can do" competencies and "will do" motivation.

Planning  –  Establish your company's vision, governing operating values, mission, and goals and clearly spell out the relevant functions and tasks everyone is to direct their time, talent and commitment toward.  Also implement a 360 degree feedback and feed forward process that encourages the free flow of all relevant personal, and organizational planning information... information used in decision making, financial reviews, process assessments and stakeholder and customer needs analysis. 

Financial Practices – Establish financial fitness goals with an eye on: 

• Becoming debt-free

• Having a contingency fund

• Protecting your contingency fund safely

• Budgeting for staff development

• Minimizing tax consequences

• Controlling spending

• Cutting credit card costs

• Maintaining a diversified and balanced personal and company investment portfolio

• Building a budget for engaging your company and the staff in community charitable and socially responsible endeavors. optimum success.  

Hiring – Train managers to select only the top 10% customer-satisfying performers for every position by effectively using the Professional DynaMetric Programs Employee and Manager Reports to guide the design of employment ads, interviewing prospects, selecting only the best, orienting new staff members for success, and most effectively utilizing the natural motivations, interests, and talents of new managers and staff members.  

SuperVision - Plan and initiate a ProActive SuperVision process to help your people be and do their best.  On-going personal improvement needs to be an established norm in your company. You most consistently get, what you expect with respect, and diligently coach into effect!  Your people need and deserve regular "on course" and "off course feedback" regarding the contribution their competency, character, and commitment is making to the success of your company.  To achieve this, you need to establish a SuperVision process that helps everyone gain insights into their performance through observation, conference, and coaching sessions.  When this happens, a mutual "super vision" of a preferred performance future occurs and people rise to the challenge.

Accountability – Plan and initiate a PAL Personal Accountability and Commitment Team process across your company as a natural part of all regular meeting agendas.  Establish clear expectations regarding mutual accountability, giving and receiving affirmative and corrective feedback, and peer coaching is part of a PACT. Implement a 360 degree feedback and feed forward process that supports performance feedback between individuals.  This allows for interaction between meeting groups and individual members, as needed, to gain and maintain personal integrity, peak performance, optimum productivity, and maximum profitability.

Communication – Assess the effectiveness of interpersonal communications on a regular basis and providing interpersonal communication skills training as needed. To save time and money, insure that all managers and staff members in your company understand the communication styles of one another, your customers, and your suppliers.  Promote the mastering of their “style flex” communication skills and expect them to be used consistently with colleagues, suppliers, and customers. These skills build trust, rapport, and save the time wasted by poor interpersonal communications. 

Problem Prevention and Resolution – Implement the ProActive Problem Prevention and Resolution process that will help everyone most quickly resolve, and also prevent, recurring problems. Invest in the building of cooperative and collaborative relationships.

Personal Reserves Maintenance – Help each of your managers and staff members regularly assess his or her physical, emotional, time and financial reserves. Initiate staff developmental programs that will help each person gain and maintain optimum personal reserves. This preventive strategy reduces costly mistakes, burn out, absenteeism and turnover.  It will save your company money that can be applied to your bottom line.

Marketing – Have a clear marketing strategy and plan that integrates effectively into your sales strategy and plan.  Engage in free and low-cost public relations activities and advertising.  Use those that effectively position your company’s products and services in the hearts and minds of existing customers and prospective customers.

Sales – Help your sales staff develop and use the FUNdamental Selling relationship building skills that will enable your sales team members to assess what your customers need and want.  It will help them generate a buying desire on the part of your customers.  Ensure your sales force members lead the charge in competently transition from your marketing strategy and plan into your sales strategy and plan to gain and maintain more loyal customers.

Customer Service – Engage your customers in 360 degree feedback and feed forward loops. This will help your managers, staff members, and sales force help you make more timely, accurate decisions as to what needs to be added, deleted or modified within your company’s structure, processes and functions.